Refund Policy

The short version

• A render that fails returns its credits automatically, immediately.
• A one-time credit pack can be refunded within 14 days if the credits are unused.
• A subscription can be cancelled at any time; cancelling stops the next renewal.
• Nothing is charged before you press pay, and the price is shown on the button that starts the render.

Failed renders

If the model cannot produce your clip - a rejected photo, a provider outage, a timeout - the credits for that run are returned to your balance and the render is marked failed. You do not have to ask. This is the most common reason a balance moves, so check your credit history in the dashboard before writing to us.

One-time credit packs

One-time credits never expire. If you bought a pack and have not spent any of it, write to support@fergiebabyai.com within 14 days of the purchase with the receipt (Stripe emails you one) and we refund it to the original payment method. Partly used packs are refunded pro rata at our discretion - tell us what happened and we will be reasonable about it.

Subscriptions

A subscription renews monthly or yearly until you cancel it from the billing page, or by asking us. Cancelling stops the next renewal; it does not claw back the credits already granted for the period you paid for, and those credits stay valid for their own window. We do not refund a period that has already been used, except where the service was unavailable for a substantial part of it.

What we cannot refund

• Credits already spent on a render that succeeded.
• A clip you simply did not like. Re-rendering with a better photo is the fix, and a failed attempt is not charged.
• Accounts closed for breaking the Terms of Service (for example, uploading someone else's face or a child's photo).

Chargebacks

If a charge looks wrong, write to us first - it is faster than a bank dispute, and we can usually fix it the same day. A chargeback on an account that used the credits may lead to the account being suspended while the dispute is open.

How to ask

Email support@fergiebabyai.com with the email address on the account and the Stripe receipt or the date of the purchase. We answer within a few business days and refund to the original payment method.